Join Our Team

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 Job Description:

• We are seeking a technically inclined Operations Development Analyst to support and enhance our data operations, reporting solutions, and integration workflows. This role is ideal for candidates who are detail-oriented, collaborative, and passionate about data systems and business intelligence platforms.

 Location:

• Work From Home

Employment Type:

• Full Time

Minimum Experience:

• 3 years

Key Responsibilities:

• Develop and support reporting solutions using BI tools like Birst, Dremio, and Superset.
• Write and optimize SQL/MariaDB queries, stored procedures, and database schemas for data processing and reporting.
• Assist in the automation of data workflows and ETL processes using SSIS or equivalent technologies.
• Collaborate with cross-functional teams to analyze business needs and troubleshoot data issues.
• Support and test RESTful API integrations using tools like Postman.
• Participate in secure data transfers using FTP and PGP, and document best practices.
• Work with Java microservices and assist in performance optimization and basic enterprise-grade integrations.
• Follow organizational change management policies and contribute to a team-first, results-driven culture.

Technology Must-Have:

• Strong knowledge of SQL and relational databases (e.g., MariaDB, SQL Server).
• Basic exposure to REST APIs and tools like Postman.
• Proven hands-on experience in Python is required.
• Comfort with scripting or programming in any language.
• Willingness to work with BI tools such as Birst, Dremio, Superset.
• Interest in mastering ETL/ELT tools and data architecture principles.

Technology Good to Have:

• Experience with Java microservices and performance tuning.
• Familiarity with SSIS or other ETL tools.
• Exposure to secure file transfers and encryption (e.g., FTP, PGP).
• Understanding of SaaS-based applications or cloud platform environments.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field – or equivalent hands-on experience.
• Strong problem-solving and logical thinking skills.
• Ability to work effectively with both technical and non-technical teams.
• Good communication and documentation skills.
• Eagerness to learn new technologies and contribute to a dynamic, remote-friendly team environment.

Job Description:

• We are seeking a skilled Production Support Engineer to join our IT team. The ideal candidate will be responsible for managing and resolving production issues by conducting thorough investigations, performing root cause analyses (RCA), and implementing hot fixes. This role requires a high level of technical proficiency and the ability to work efficiently in a dynamic environment.

Location:

• Work From Home

Employment Type:

• Full Time

Minimum Experience:

• 3 years

Key Responsibilities:

• Lead the resolution of complex production issues in high-availability SaaS environments.
• Conduct in-depth Root Cause Analysis (RCA) for production issues and deploy effective hot
• fixes.
• Actively monitor and optimize production environments to ensure peak performance.
• Collaborate with cross-functional teams on large-scale, innovative enterprise projects.
• Ensure continuous system availability and scalability through proactive maintenance and planning.

Technology Must-Have:

• Expertise in java SpringBoot and designing robust Microservices architectures.
• Advanced proficiency in SQL and MariaDB, with a focus on high-performance database
• solutions.
• Should have hands on experience with Angular JS.

Technology Good to Have:

• Experience with .Net Framework, C#, and WCF services.
• Exposure to NiFi and Flink for data streaming and processing.
• Knowledge of Angular is preferred but not essential.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Over 5 years of experience in software development, with significant exposure to SaaS or enterprise environments.
• Proven track record of problem-solving in high-stakes scenarios.
• Strong independent work ethic, suitable for a remote work environment.
• Excellent analytical, organizational, and communication skills. Strong independent work ethic suitable for a remote work environment.

Job Description:

• As a Technical Support Engineer within our company, you will play a vital role in delivering exceptional software and system support to our customers. This role requires you to conduct thorough research to address problems and challenges alongside software environments effectively. You will engage directly with customers, serving as a point of escalation for our Technical Support Analyst(s).

Location:

• Work From Home

Employment Type:

• Full Time

Minimum Experience:

• 3 years

Key Responsibilities:

Incident Management:

• Communicate and document issue statuses proactively to both internal teams and customers.
• Utilize standard tools such as Salesforce and Jira to track and manage issues.
• Effectively prioritize issues of varying severity, ensuring resolution or appropriate escalation within accepted service levels.

Knowledge Management:

• Apply your technical expertise and product knowledge to diagnose and resolve customer-reported problems.
• Collaborate with Technical Operations, Success Management, and Implementation teams to escalate and address cases with significant business impact to customers and the company.
• Demonstrate sound professional judgment when analyzing customer issues, ensuring timely resolution.

 Communication:

• Provide exceptional customer support while troubleshooting technical issues through phone, web-based tools, and email.
• Adhere to company policies and procedures in all business interactions.

Other Duties:

• Perform any other assigned duties as required.

Qualifications for Success:

• Robust experience in systems administration within Windows operating systems.
• Proven track record of analytical and problem-solving skills within a technical environment.
• Outstanding communication skills, both written and verbal, with clarity and conciseness.
• Customer-focused and service-oriented, thriving within collaborative team environments.
• Sense of urgency in contributing to customer success.
• Ability to collaborate effectively with team members and across the company to resolve support-related matters.
• Capacity to empathize and adapt to various customer situations through behavioral cues.

Education and Experience Requirements:

• Minimum of 2-5 years of experience in technical product support, development, or troubleshooting roles.
• Over 3 years of experience in the following areas:
• Proficiency in Microsoft SQL Server and SQL Queries.
• Familiarity with troubleshooting tools like Fiddler, Wireshark, Debugview, or Process Monitor.
• Familiarity with Salesforce or similar CRM platforms.